# Coupons

Canonical: https://selio.io/en/support-center/coupons
Language: en
Category: Selio Restaurant App
Reviewed by: Selio Support Team
Last updated: 2026-05-13
Summary: Learn how to apply coupons in Selio Restaurant App and make sure promotional pricing is reflected correctly on the order.
Topics: #coupons, #promotions, #discounts, #pricing

## Summary
Apply coupons correctly during checkout or order review, so promotional offers are used as intended and totals remain accurate.

## Before you begin
- Make sure coupons are already created and active
- Confirm the coupon is valid for the location, time period, or offer conditions
- Check whether the coupon applies automatically or needs to be added manually
- Make sure the user has permission to apply promotional actions, if required

## Steps
1. Open the order that should receive the coupon.
2. Add the items required for the promotion.
3. Open the coupon or promotion action from the order.
4. Search for or select the correct coupon.
5. Review the coupon effect on the order total.
6. Confirm the coupon application.
7. Check that the order shows the updated pricing before payment.

## Troubleshooting
- **Coupon is not available:** Check whether it is active, valid, and assigned correctly.
- **Coupon does not apply:** Confirm the order meets the promotion conditions.
- **Wrong total appears:** Review whether the coupon applies to specific items or the full order.
- **User cannot apply the coupon:** Permission rules may restrict access.
- **Coupon should work but does not:** Recheck validity dates, menu scope, and item eligibility.

## Related context

- [Discount](https://selio.io/en/support-center/discount)
- [Customers](https://selio.io/en/support-center/customers)
- [Manage Gift Cards](https://selio.io/en/support-center/manage-gift-cards)
- [Payment & Split Payments](https://selio.io/en/support-center/payment-and-split-payments)
- [Sales Reports](https://selio.io/en/support-center/sales-reports)