# Set Up Loyalty Rules

Canonical: https://selio.io/en/support-center/set-up-loyalty-rules
Language: en
Category: Selio Loyalty
Reviewed by: Selio Support Team
Last updated: 2026-05-13
Summary: Learn how to set up loyalty rules in Selio so your business can run a clear and consistent customer reward program.
Topics: #loyalty-rules, #rewards, #customer-retention, #back-office

## Summary
Set the loyalty rules carefully so customers and frontline staff see predictable reward behavior later.

## Before you begin
- Decide the business goal behind the loyalty setup before changing rules
- Confirm who is allowed to approve loyalty-rule changes
- Make sure customer profiles are already part of the service flow

## Steps
1. Open the loyalty settings area.
2. Create or edit the rule set you want the business to use.
3. Review the earning or reward logic used by your current setup.
4. Save the updated rules.
5. Test the expected outcome with a sample customer or order flow if that is available.
6. Brief the frontline team on what changed before expecting live-service consistency.

## Troubleshooting
- **The rules feel vague or overlapping:** Simplify them before rolling them out to staff.
- **Rewards are expected immediately without customer context:** Recheck profile linkage and rule conditions.
- **The rules were updated but the team still works from old assumptions:** Communicate the change explicitly.
- **Too many people edit the loyalty setup:** Give one owner responsibility for rule changes.

## Related context

- [Understand How Loyalty Works](https://selio.io/en/support-center/understand-how-loyalty-works)
- [View Customer Loyalty Status](https://selio.io/en/support-center/view-customer-loyalty-status)
- [Redeem a Loyalty Reward](https://selio.io/en/support-center/redeem-a-loyalty-reward)
- [Tour of Customer Directory](https://selio.io/en/support-center/tour-of-customer-directory)
- [Publish Menu Changes](https://selio.io/en/support-center/publish-menu-changes)