# Transfers

Canonical: https://selio.io/en/support-center/transfers
Language: en
Category: Selio Restaurant App
Reviewed by: Selio Support Team
Last updated: 2026-03-09
Summary: Learn how to transfer orders or service context in Selio Restaurant App so active checks stay aligned with live restaurant operations.
Topics: #transfers, #table-transfer, #order-management, #service-flow

## Summary
Use transfers to move an active order, table responsibility, or check context to the right place in service without losing control of the order.

## Before you begin
- Open the active order or table you want to transfer
- Confirm the destination exists and is ready
- Check that the user has permission to perform transfers
- Make sure the order is still in a transferable state
- Clarify whether you are transferring the whole order or only its active service context

## Steps
1. Open the order or table you want to transfer.
2. Open the transfer action.
3. Choose the correct transfer target based on the service situation.
4. Review the transfer details before confirming.
5. Confirm the transfer.
6. Open the destination view to verify the order now appears in the correct place.
7. Continue service from the updated order location or ownership.

## Troubleshooting
- **Transfer option is missing:** Permission settings or current order status may block transfers.
- **Destination does not appear:** Check whether the target table, user, or service context is available.
- **Order seems duplicated or missing after transfer:** Refresh both source and destination before taking further action.
- **Staff transferred the wrong order:** Correct it immediately before payment or further editing.
- **Kitchen or service team is confused after transfer:** Build a clear internal workflow for when transfers should be used.

## Related context

- [Order via Floor Plan](https://selio.io/en/support-center/order-via-floor-plan)
- [Full Order Actions](https://selio.io/en/support-center/full-order-actions)
- [Splitting Orders](https://selio.io/en/support-center/splitting-orders)
- [Set Covers](https://selio.io/en/support-center/set-covers)
- [Payment & Split Payments](https://selio.io/en/support-center/payment-and-split-payments)