# Troubleshoot Account Settings

Canonical: https://selio.io/en/support-center/troubleshoot-account-settings
Language: en
Category: Account Settings
Reviewed by: Selio Support Team
Last updated: 2026-05-13
Summary: Learn how to troubleshoot account setting issues in Selio and restore correct profile, access, and notification behavior.
Topics: #troubleshooting, #profile, #access, #notifications

## Summary
Troubleshoot account setting issues quickly so your profile, access, and notification preferences remain accurate and usable.

## Before you begin
- Identify the exact account settings issue first
- Confirm whether the problem is about profile details, password or access, notifications, or visible account access
- Verify the affected account is the one currently signed in
- Review the current account state before making changes

## Steps
1. Open the relevant area in **Account Settings**.
2. Go to the area related to the issue.
3. Confirm the current account information shown on screen.
4. Check whether the issue is about missing settings, failed updates, wrong visibility, or incorrect notification behavior.
5. Retry the relevant update if appropriate.
6. Reopen the section to verify the result.
7. Escalate internally or to Selio Support if the issue continues after account review and correction.

## Troubleshooting
- **Profile changes do not save:** Recheck the editable fields and refresh the section after saving.
- **Access looks wrong:** Confirm whether the issue belongs to personal settings or business-level permissions.
- **Notifications behave unexpectedly:** Reopen the notification settings and verify the saved preferences.
- **Password or access method changes are unavailable:** Confirm whether the access model allows direct user-level changes.
- **The team edits the wrong account by mistake:** Always verify the signed-in identity before making changes.

## Related context

- [Update Profile Details](https://selio.io/en/support-center/update-profile-details)
- [Change Password or Access Method](https://selio.io/en/support-center/change-password-or-access-method)
- [Manage Notifications](https://selio.io/en/support-center/manage-notifications)
- [Review Account Activity in Audit Trail](https://selio.io/en/support-center/review-account-access)
- [Tour of Privacy and Security](https://selio.io/en/support-center/tour-of-privacy-and-security)