# Troubleshoot Delivery Flow

Canonical: https://selio.io/en/support-center/troubleshoot-delivery-flow
Language: en
Category: Selio Delivery
Reviewed by: Selio Support Team
Last updated: 2026-05-13
Summary: Learn how to troubleshoot delivery flow issues in Selio Delivery and restore clean order, assignment, and dispatch operations.
Topics: #troubleshooting, #dispatch, #map, #integrations

## Summary
Trace the order through its exact stage so you can see whether the issue starts at intake, staging, assignment, dispatch, or tracking.

## Before you begin
- Identify the affected order, location, and source channel
- Note the current visible delivery status before changing anything
- Make sure you can access the workspace, driver state, and map if the order reached dispatch

## Steps
1. Confirm the order entered the delivery workflow.
2. Verify the current stage and the source it came from.
3. Review the delivery-zone or platform context tied to that order.
4. Check how the order moved from new to ready to assigned or dispatched.
5. Inspect the driver or tray state if the handoff stalled before dispatch.
6. Review map tracking only after the order is actually dispatched, then escalate with the exact order, source, and status details if needed.

## Troubleshooting
- **The order never appears in delivery:** Recheck the source channel and delivery-zone setup first.
- **The order reaches READY but goes no further:** Review assignment, tray usage, and dispatch ownership.
- **The wrong driver receives the order:** Correct assignment before dispatch instead of fixing it later on the road.
- **The order is dispatched but tracking looks wrong:** Confirm the active delivery status before blaming the map view.

## Related context

- [Set Delivery Zones](https://selio.io/en/support-center/set-delivery-zones)
- [Connect Third-Party Delivery Platforms](https://selio.io/en/support-center/connect-third-party-delivery-platforms)
- [Manage Ready Orders](https://selio.io/en/support-center/manage-ready-orders)
- [Dispatch Drivers](https://selio.io/en/support-center/dispatch-drivers)
- [Track Orders on the Map](https://selio.io/en/support-center/track-orders-on-the-map)