# Troubleshoot Privacy and Security Concerns

Canonical: https://selio.io/en/support-center/troubleshoot-privacy-and-security-concerns
Language: en
Category: Privacy and Security
Reviewed by: Selio Support Team
Last updated: 2026-05-13
Summary: Learn how to troubleshoot privacy and security concerns in Selio and separate access, device, data, and platform issues clearly.
Topics: #troubleshooting, #gdpr, #access-control, #suspicious-activity

## Summary
Troubleshoot privacy and security concerns clearly so your team can separate platform issues, access issues, and data-handling issues without confusion.

## Before you begin
- Define the problem precisely
- Decide whether the issue is about account access, device behavior, suspicious activity, customer data handling, or general platform trust
- Confirm you are reviewing the right account, location, and workflow
- Use facts from the platform, not assumptions from the floor

## Steps
1. Start by classifying the concern correctly.
2. Check whether the issue belongs to user access, customer data handling, device control, or platform security behavior.
3. Review the affected account, workflow, or customer record carefully.
4. Recheck permissions, identity, and current platform state before making changes.
5. Confirm whether the issue is operational, configuration-based, or truly security-related.
6. Correct what you can at business level.
7. Escalate to Selio Support when the issue goes beyond normal operational control.

## Troubleshooting
- **Everything gets labeled as a “security bug”:** Separate configuration, permissions, and true security risk before escalating.
- **The team does not know whether the problem is Selio or Google-backed infrastructure:** Start from the user symptom, then trace access, device, identity, and workflow.
- **People jump directly to legal language without checking the actual workflow:** First identify what data, which account, and which action are involved.
- **Too many people answer security questions informally:** Centralize response through a clear manager or admin owner.

## Related context

- [Understand How Selio Protects the Platform](https://selio.io/en/support-center/understand-how-selio-protects-the-platform)
- [Protect Restaurant Devices and Staff Access](https://selio.io/en/support-center/protect-restaurant-devices-and-staff-access)
- [Handle Sensitive Customer Data Carefully](https://selio.io/en/support-center/handle-sensitive-customer-data-carefully)
- [Respond to Suspicious Access or Activity](https://selio.io/en/support-center/respond-to-suspicious-access-or-activity)
- [Troubleshoot Account Settings](https://selio.io/en/support-center/troubleshoot-account-settings)