# Troubleshoot Tap to Pay

Canonical: https://selio.io/en/support-center/troubleshoot-tap-to-pay
Language: en
Category: Tap to Pay
Reviewed by: Selio Support Team
Last updated: 2026-05-13
Summary: Learn how to troubleshoot Selio Tap to Pay on Android and restore smooth payment acceptance through the supported partner SoftPOS flow.
Topics: #troubleshooting, #android, #softpos, #payments

## Summary
Separate device readiness, Selio handoff, and partner processing so the team checks the right part of the Tap to Pay flow.

## Before you begin
- Identify exactly where the flow fails: before the tap, during the tap, or after the result
- Confirm the location is using a supported Android device and active partner setup
- Make sure you are testing with an order that is truly ready for payment

## Steps
1. Confirm the device and order are ready for a Tap to Pay attempt.
2. Check that the partner SoftPOS flow is available on the device.
3. Retry the payment with one controlled test order if that is operationally safe.
4. Verify whether the result returns correctly to the Selio order.
5. Switch payment method if the guest cannot wait for deeper troubleshooting.
6. Escalate with the exact failing step, device, and partner context if the issue persists.

## Troubleshooting
- **Tap to Pay is missing entirely:** Start with device eligibility and partner activation.
- **Selio starts the flow but the payment cannot continue:** The partner handoff or partner-side readiness needs review.
- **The payment completes but the order is still unclear:** Confirm the order state before starting another attempt.
- **The team does not know which partner is active:** Identify that first before doing deeper diagnosis.

## Related context

- [Understand How Selio Tap to Pay Works](https://selio.io/en/support-center/understand-how-selio-tap-to-pay-works)
- [Check Supported Partners and Activation Requirements](https://selio.io/en/support-center/check-supported-partners-and-activation-requirements)
- [Set Up Tap to Pay on Android](https://selio.io/en/support-center/set-up-tap-to-pay-on-android)
- [Accept a Contactless Payment](https://selio.io/en/support-center/accept-a-contactless-payment)
- [Retry or Change Payment Method](https://selio.io/en/support-center/retry-or-change-payment-method)