# Understand Delivery Statuses

Canonical: https://selio.io/en/support-center/understand-delivery-statuses
Language: en
Category: Selio Delivery
Reviewed by: Selio Support Team
Last updated: 2026-05-15
Summary: Learn how to understand delivery statuses in Selio Delivery so your team can track each order clearly from new to delivered.
Topics: #statuses, #dispatch

## Summary
Understand delivery statuses clearly so your team always knows what stage each delivery order is in.

## Before you begin
- Make sure the team already uses Selio Delivery in daily operations
- Confirm everyone follows the same dispatch workflow
- Review which statuses matter most for your service model
- Make sure the team understands the difference between ready, assigned, and active delivery

## Steps
1. Open the Selio Delivery workspace and review the available statuses.
2. Use **NEW** for newly received delivery orders.
3. Use **IN PROGRESS** for orders currently being prepared.
4. Use **READY** for orders fully prepared and waiting for driver assignment.
5. Use the pre-dispatch assigned state when a ready order has been placed in a driver tray but the driver has not left yet.
6. Use **DISPATCHED / IN DELIVERY** once the driver leaves and the order is actively being delivered.
7. Use **DELIVERED** when the order is completed, and **CANCELED / FAILED** when the delivery does not complete successfully.

## Troubleshooting
- **The team confuses READY with active delivery:** Clarify that READY is still waiting at the restaurant.
- **Assigned orders are treated as dispatched too early:** Keep tray staging separate from active delivery tracking.
- **Statuses are updated inconsistently across shifts:** Use one clear operational rule and train everyone on it.
- **Managers cannot understand why the map looks different from trays:** Remember trays are pre-dispatch; the map is for live delivery activity.

## Related context

- [Manage Ready Orders](https://selio.io/en/support-center/manage-ready-orders)
- [Assign Orders to Drivers](https://selio.io/en/support-center/assign-orders-to-drivers)
- [Use Trays](https://selio.io/en/support-center/use-trays)
- [Dispatch Drivers](https://selio.io/en/support-center/dispatch-drivers)
- [Track Orders on the Map](https://selio.io/en/support-center/track-orders-on-the-map)