# Use HOLD, FIRED, and DONE Actions

Canonical: https://selio.io/en/support-center/use-hold-fired-and-done-actions
Language: en
Category: Kitchen Display System
Reviewed by: Selio Support Team
Last updated: 2026-05-14
Summary: Learn how to use HOLD, FIRED, and DONE actions in Selio KDS so kitchen production follows the right sequence.
Topics: #hold, #fired, #done, #kitchen-actions

## Summary
Use the fixed KDS actions HOLD, FIRED, and DONE on orders or courses so cooks and waiters see the current production state.

## Before you begin
- Confirm the KDS screen is connected and receives assigned tickets
- Confirm the team understands the action labels: HOLD, FIRED, DONE
- Know that these actions are available on all KDS screens
- Know that waiters and cooks can use these actions
- Do not rely on undo, correction, or audit behavior for these actions

## Steps
1. Open the order or course on the KDS screen.
2. Use **HOLD** when work should wait.
3. Use **FIRED** when production should start.
4. Use **DONE** when the order or course is complete.
5. Confirm the updated state is visible on the KDS screen.
6. Confirm waiters are notified or the order state changes to done, depending on the workflow.
7. If an action was tapped incorrectly, escalate operationally; do not assume an undo action exists.

## Troubleshooting
- **Staff use HOLD or FIRED inconsistently:** Re-train the exact state sequence.
- **DONE is tapped too early:** Pause and coordinate outside the KDS action flow; no undo behavior is confirmed.
- **The expected notification is not seen:** Check device connection and whether the action changed the order state to done.
- **A user cannot find the action:** Confirm they are on a KDS screen where the order or course is visible.

## Related context

- [Understand Order States](https://selio.io/en/support-center/understand-order-states)
- [Use Courses View](https://selio.io/en/support-center/use-courses-view)
- [Mark Orders as Done](https://selio.io/en/support-center/mark-orders-as-done)
- [Manage Rush Periods on KDS](https://selio.io/en/support-center/manage-rush-periods-on-kds)