# View Customer Loyalty Status

Canonical: https://selio.io/en/support-center/view-customer-loyalty-status
Language: en
Category: Selio Loyalty
Reviewed by: Selio Support Team
Last updated: 2026-05-15
Summary: Learn where to view customer loyalty status, visible customer fields, eligibility, and redeemable rewards in Selio.
Topics: #loyalty-status, #customer-profile, #rewards

## Summary
View customer loyalty status in Customer Directory, customer profiles, and checkout so staff can confirm eligibility and redeemable rewards.

## Before you begin
- Confirm the customer profile is correct before reading loyalty status
- Search or select the customer if your role allows it
- If search is not available, scan the customer ID or use the phone number flow supported by the business
- Treat the loyalty status in this article as read-only

## Steps
1. Open the customer in Customer Directory, the customer profile, or checkout.
2. Confirm the customer identity before relying on the loyalty information.
3. Review the visible customer fields: name, phone, email, company, total spent, and total visits.
4. Check loyalty visibility for reward eligibility, available rewards, history, expiration, and last activity.
5. Use only the supported statuses: active or eligible.
6. Confirm whether redeemable rewards are available before continuing checkout.
7. Keep this status review read-only; make changes in the correct customer or loyalty configuration flow.

## Troubleshooting
- **No coupons are available:** The customer does not currently have a redeemable loyalty reward.
- **No customer is found:** Recheck the customer identity, ID, phone number, or selected profile.
- **The team expects tiers:** Do not look for a tier field; tiers are not visible in this flow.
- **Staff assumes a reward exists without checking:** Always review the visible loyalty status first.

## Related context

- [Find a Customer](https://selio.io/en/support-center/find-a-customer)
- [Use Customer Profiles in Service](https://selio.io/en/support-center/use-customer-profiles-in-service)
- [Redeem a Loyalty Reward](https://selio.io/en/support-center/redeem-a-loyalty-reward)
- [Understand How Loyalty Works](https://selio.io/en/support-center/understand-how-loyalty-works)
- [Tour of Customer Directory](https://selio.io/en/support-center/tour-of-customer-directory)