Understand how Selio Tap to Pay works so your team knows exactly what Selio does, what the partner payment app does, and where each responsibility starts and ends.
Before you begin
Make sure the team is already using Selio for restaurant operations
Confirm the location wants to accept electronic contactless payments on Android devices
Understand that Selio is not the direct electronic payment processor
Steps
Start with the order in Selio.
Use Selio to begin the payment flow from the active order.
Confirm that Selio passes the payment step into the installed partner SoftPOS solution.
Let the customer tap their card, phone, or watch on the Android device.
Wait for the payment result from the partner SoftPOS application.
Return to Selio and confirm the order reflects the payment outcome.
Use the completed Selio order flow for operational continuation, reporting, and transaction visibility.
Troubleshooting
Managers think Selio is the direct payment provider: Clarify that Selio is the operational platform layer, not the direct card processor.
Staff is confused about where the payment really happens: The payment is processed through the partner SoftPOS application on the Android device.
A team member asks about settlement, fees, banking, or legal terms: Do not answer from this article. Escalate to the active payment partner or an approved internal payment document.
A refund question appears during training: Do not present refund handling as a Selio Tap to Pay support claim.
