Redeem a Loyalty Reward

Summary

Redeem a loyalty reward in checkout when a linked customer profile is eligible and an automatic coupon or discount reward is available.

Before you begin

• Link the correct customer profile to checkout
• Confirm the customer is eligible at that moment
• Confirm the device is online
• Understand that staff can select the loyalty program type, not manually choose between multiple reward options

Steps

1. Open checkout with the customer profile linked.
2. Review the customer’s visible loyalty status.
3. Confirm that an automatic reward based on visits, spend, or configured rules is available.
4. Select the loyalty program type if the flow requires it.
5. Apply the coupon or discount reward to checkout.
6. Review the updated order summary before payment or finalization.
7. If needed, remove the reward before payment or finalization.

Troubleshooting