Respond to Suspicious Access or Activity

Summary

Respond quickly to suspicious access or unusual activity so your business can reduce risk before the issue spreads.

Before you begin

• Identify the exact issue first
• Confirm whether the problem is about login, permissions, a suspicious device, unusual account behavior, or abnormal traffic
• Do not ignore “small” anomalies during live operations
• Make sure the business knows who owns first response

Steps

1. Identify which account, device, or workflow looks suspicious.
2. Confirm whether the behavior is truly unexpected or simply operational misunderstanding.
3. Restrict or review access if the risk is real.
4. Check affected devices and user roles immediately.
5. Reconfirm the correct account and business context.
6. Escalate internally and document what happened.
7. Contact Selio Support if the issue goes beyond normal operational correction.

Troubleshooting