Who is this article for?
Owners, managers, cashiers, and staff responsible for checkout and billing documents.
Reviewed by: Selio Support Team
Last updated: May 13, 2026
Summary
Create the invoice from Selio Restaurant App when a paid order needs a billing document connected to the correct customer, company, total, and transaction context.
Before you begin
- Open the completed order or transaction that needs an invoice, not a draft sale.
- Prepare the billing recipient: individual or company, billing country, name, address, and tax identifier when applicable.
- For company billing, check whether the company details are available before starting invoice generation.
- Confirm that discounts, split payments, refunds, and final totals are already settled in the order.
- Use an account role that is allowed to create or review billing documents.
Steps
- Open the order or completed transaction that needs an invoice.
- Start the invoice action from the order or transaction view.
- Select or enter the billing recipient details.
- Check the billing address, company name, VAT or tax ID, and country where those fields apply.
- Compare the invoice amount with the final order total before confirming.
- Generate the invoice.
- Open the invoice result and confirm the number, status, amount, and download link are available.
Troubleshooting
- The invoice action is missing: Check that the order is completed enough for invoicing and that the signed-in user has the right permissions.
- Company billing cannot continue: Recheck the tax ID, company name, billing country, and validation result before retrying.
- Billing details are incomplete: Stop and complete the customer, company, address, or country fields before creating the document.
- The invoice amount does not match the check: Recheck discounts, split payments, and the final order total before confirming.
- The invoice was created from the wrong order: Open the document immediately, compare it with the source order, and escalate before creating another invoice.
