Manage Rush Periods on KDS

Summary

Use Prioritize Orders during rush periods to move an urgent order to the first ticket position and keep it visible for cooks.

Before you begin

• Confirm the KDS screen receives the right prep-station orders
• Watch ticket age, elapsed time, delayed badges, and old-order colors
• Know that older orders can be highlighted yellow, orange, then red
• Do not assume KDS has station-load metrics, timers, filters, bump actions, or a delayed-order view for this workflow

Steps

1. Watch the live KDS ticket list during rush.
2. Identify tickets with age, elapsed-time, delayed-badge, or old-order color signals.
3. Select the order that needs attention.
4. Use Prioritize Orders to move it to the first ticket position.
5. Confirm the prioritized order is visible and easy for cooks to find.
6. Continue working from the live ticket list instead of verbal-only shortcuts.
7. Re-prioritize only when another ticket becomes more urgent.

Troubleshooting